Shipping Policy

Shipping Policy

Thank you for choosing Home Craft Furniture! Below is our comprehensive Shipping Policy, providing you with essential information regarding delivery timeframes, fees, tracking, and what to do in the event of damaged or lost items during transit.

When will my order be delivered?

As soon as you purchase any Home Craft Furniture product the delivery process begins! All deliveries will occur on weekdays (holidays excluded) during normal business hours.

Lead time and/or Delivery timeframes:

Our lead time is 3-5 Days for furniture orders, depending on the number of items ordered.

Home Craft Furniture deliveries are effected by reliable, contracted third-party transporters with a national delivery network.

How much is the delivery fee?

To ensure the most value delivery cost, we will get back to you with an accurate quote.

Will you deliver to my area?

We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.

What if I am not home when delivery occurs?

We will make a reasonable number of delivery arrangements with customers to ensure that delivery is completed. Should they be unable to deliver after a reasonable number of arrangements, the goods will be returned to our Factory. We advise customers to see our terms and conditions for more information.

How do I track my order?

For provincial deliveries, Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the 3rd party courier or with our distribution office. This can be done telephonically and/or on the relevant websites.

For all local deliveries, Our distribution office will furnish you with the details of our driver and/or delivery team as soon as your order has been dispatched.

Updates: Please note that we only update clients should we fail to deliver within our 3-5 days lead time.

What if my order is damaged or lost in transit?

Kindly inspect all the furniture for visible transportation damages and/or factory defects.

Please check if the number of items delivered corresponds with the number of items indicated on the invoice, waybill and/or delivery note.

Should there be any discrepancy or visible damages, this should be clearly indicated on the waybill or delivery note and be reported to us within 48 hours from receipt of order.

We strongly advise you to read our Terms and Conditions for more detailed information.