Refund Policy: No Refunds Accepted
At Home Craft, we are committed to providing our customers with the highest quality products and services. Due to the nature of our business and the customisation options we offer, we regret to inform you that we do not accept any refunds on purchases made through our website or in-store. Please read this policy carefully before making a purchase.
As all our products are made-to-order and/or customised according to your specifications, WE DO NOT OFFER REFUNDS for any reason, including but not limited to change of mind, dissatisfaction with the product, or accidental orders. Once an order is placed and payment is received, it is considered final.
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Order Cancellation: Orders cannot be canceled or modified after they have been placed, as our production process begins immediately to ensure timely delivery. Please review your order carefully before completing the purchase.
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Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will work with you to find a suitable resolution, such as providing a replacement for the damaged part or a repair service, as applicable.
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Errors in Customisation: If there is an error in the customisation details provided by you during the ordering process, Home Craft will not be held responsible. We strongly advise reviewing your customisation selections before finalising the purchase to ensure accuracy.
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Shipping and Handling Charges: Shipping and handling charges are non-refundable. If a refund is issued for a damaged or defective item, it will not include the original shipping and handling fees.
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Non-Transferable: Refunds are non-transferable and can only be issued to the original purchaser.
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Changes to the Refund Policy: Home Craft reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
By making a purchase with Home Craft, you acknowledge and agree to this refund policy. If you have any questions or concerns regarding our policy or your order, please contact our customer support team, and we will be happy to assist you.